How the Rise of Social CRM has Influenced Brand Metrics – Daily Deal Media

Daily Deal Media
How the Rise of Social CRM has Influenced Brand Metrics
Daily Deal Media
This can often lead to fear of making huge investments in CRM or a 'cut your losses' approach after considerable investment, because a return does not seem forthcoming. Social CRM, in essence, is the evolution or redefinition of CRM, with a holistic
New CRM Explains Why Follow Up Doesn't Have to be Such a Bad WordSan Francisco Chronicle (press release)

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Wavespot Wi-Fi Enabled Social CRM Helps Local Merchants Turn Customers into Facebook Fans – YAHOO!

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Local merchants can now easily benefit from social media marketing by getting “liked” for offering free Wi-Fi. With the Wavespot service local merchants — cafes, restaurants, salons, B&Bs, fitness shops, auto repair among others can offer free Wi-Fi …

As customer engagement evolves, Social CRM poised for major growth – ZDNet

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Summary: With the Social CRM industry expected to top $1 billion in revenue in 2012, it’s growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow …


QuestBack Launches Social Media Insight Tool –

OSLO, NORWAY — Today QuestBack, the European industry leader in Enterprise Feedback Management (EFM), ramps up its Social CRM offering with the launch of QuestBack Social Insight, to help organisations create real business value from their …

From CRM to SCRM: Is SCRM for the Businesses of Today? – PRLog (free press release)

PRLog (Press Release) – Sep 20, 2011 – CRM has come a long way. From traditional linear approach to today’s social CRM (SCRM), it is apparent that the internet has shaped the process of customer relationship management from linear to circular.

Nimble aims to be WordPress of social SaaS – Ars Technica

Nimble, a Santa Monica-based software-as-a-service startup, is taking some pages out of WordPress’ playbook by opening the API for its social CRM platform, and offering an in-platform app store for developers to give away or sell applications based on it.

Hillel Gets Social on College Campuses with SugarCRM – Business Wire

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CUPERTINO, Calif.–(BUSINESS WIRE)–SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced that Hillel: The Foundation for Jewish Campus Life, has leveraged the power of social CRM to successfully connect …

Strategies for Smooth Social CRM Implementation, Part 2 – E-Commerce Times

China E-Payments: Learn how to Take Advantage of China’s Growing B2C E-Commerce Market. An estimated 530 million Chinese are online – a number larger than the total population of the US. Are you prepared to take advantage of the growing B2C E-commerce …

How Hillel Went Social, Mobile – TechWeb

See 10 Cool Social Media Monitoring Tools.] Hillel’s campus outreach applications are not traditional CRM in the sense that they’re not about selling. The organization is funded by donations and is not so much seeking students’ money as their attention.

FanGager to Enhance Social Media Presence for Diageo Brands with Social CRM –

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NEW YORK, Sept. 16, 2011 /PRNewswire/ — FanGager, a social CRM platform that empowers brands to unlock fan potential, announced today that Diageo, the world’s leading premium drinks provider, will be utilizing its platform to analyze social …

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